Request Support when DITRIO LED Strips Not Working

Available Support When DITRIO LED Strip Kit Not Working

It’s important to help DITRIO customers with various issues.
And we’ve been trying our best to make support as easy as possible.

There are 3 things you can do whenever your LED strip kit is not working properly.

1. Refer to user manual in the sales package

The simplified booklet includes hints for some basic trouble shooing tips.
But no worries, in case you don’t have it anymore.
There are 2 additional options.

2. Refer to user manuals posted on our website

Fundamentally, they offer similar tips for assuring proper functions the LED strip kits.
Meanwhile, we can do some timely updates whenever there is any.
They have a little bit more information and offer a better reader experience, compared to the printed booklets.

3. Request support from DITRIO Customer Service

If you don’t really like reading, then contact DITRIO directly by email.
We are always more than happy to hear from you.

Here are 3 tips to make the support quicker and more effective:

  • Please specify which LED strip kit you have for your bike
  • Better to include the order ID, if this information is available
  • Describe the issues a little bit – what you do and what you will see

Usually, we can offer help in 3 ways:

  • Tips for identifying the causes and making the kits work again
  • Necessary replacement for the parts or components that have issues
  • Additional help for your customized installations

Last but not least, DITRIO Customer Service doesn’t limit our support to trouble shooting for LED strips not working. 
We also try our best to help with other subjects like custom packages, made to order services, etc. 
Drop us a line if you feel there is something we can do for you.

63 thoughts on “Available Support When DITRIO LED Strip Kit Not Working”

  1. I’ve purchased the 12 light system and it seems like I can not get a vibrant green light. All settings look blue. Is there anything I can do. I’ve already reprogrammed unit and it didn’t help. Thanks

    1. Hi Kevin,

      It may be the connection wire has loose from the control box, or the splitter has an issue.
      Could you do a simple test?
      Pls try the following step:
      – Connect a single LED strip to the control box directly.
      – Bypass both the 1-2way and 1-3way splitters.
      – Give the power supply to the control box again and see how it works.

      If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors. Typical causes are loose connections and short circuits somewhere.
      If an individual LED strip won’t work in this way, it means the control box has problems.

      Pls let me know any results. Thanks

      -Maxine from the DITRIO service team

  2. Ditrio 12 strip leds won’t turn on . They were working great for about 2 years and then one day I went to turn them on they blinked a few times and then turned off. 12 volt battery and ground connections are tight, battery is fully charged. I’ve tried to turn them on with remotes and still won’t turn on . Fuse is fine , but just out of curiosity I changed the fuse and nothing happened. I tried the kill switch and still nothing. Brake light not connected , never was . Hope you can help me . Thanks .

    1. Hi Ben,

      I think there is a problem with your control box that has malfunctioned. I will give you a new replacement to try it.

      -Maxine from the DITRIO Team

      1. I max I bought mine 2 years ago and it also stopped working I was told that it was the control box as well is there any way I can get a replacement as well? Could u email me so I can see how to go by getting one… everyone loved how the bike looked I ride a lot at night and I actually feel sad now that the season started and it’s not fun any ore with out the glow

      2. Hey I have the same lights as Ben and mine was working till last night they just stopped working and won’t turn back on what do I have to do to get this problem resolved so I can have a bright life up bike again it’s not the same riding at night time without the lights on it.

        1. Hi Kenneth,

          This is Lucy from the DITRIO team.
          I apologize for the LED kit issue.

          It may have a problem in the control box.
          Please try the following steps:
          – Replace a spare fuse to the fuse box.
          – Connect a single LED strip to the control box directly.
          – Bypass both the 1-2way and 1-3way splitters.
          – Give the power supply to the control box again and see how it works.

          If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors.
          If an individual LED strip won’t work in this way, it means the control box itself has problems. I will help you fix the issue.
          Please let me know what is going on after the test. Thank you.

          -Lucy from DITRIO team

  3. Hi my name is Mike I love your product but my leds aren’t working I trouble shooted the leds I checked the fuse it’s good I checked for power it’s good I checked connection all good tried using the remote and nothing Im purty sure it’s the brain How can I get a new brain for my LEDs and I would like to add more lights how can I order 4 -12inch led strips and 4- 6inch led strips

  4. Have had lights less than two months. No power to lights the little red light on the “chip “ is illuminated but nothing to any of the leads …. Help. Could the brain already have malfunctioned. And 1one 12” strip is a completely different color except on green amd white

  5. I have the 18 strip leds and I’ve synced the two remotes several times and get the confirmation flash every time but when I try to push any button on either remote I get nothing. Brake and turn work as they should. I’m not sure what to do now.

    1. Hi Robert,

      I’ve sent you a video refer to try again, pls check your email.
      If it still does not work, pls let me know.

      -Maxine from the DITRIO team

  6. Hi I’m Chris,
    Bought the 12 led light kit about 2 months ago was working fine then last night went out and nothing. Have power to the fuse chip with a red light that dims/bright when push kill switch. Please help

  7. I have the 12 light kit and it worked fine but now can’t get them to even come on. I checked all the connections and entry thing is connected and tight. Battery is charged and I never hooked the brake light up. Not sure what else to do. Please advise

  8. I have one light strip displaying a different color than the rest and it comes on whenever it wants even when the kill button is pushed

    1. Hi Jody,

      This one LED strip could be damaged. I’d love to send you a new one to replace it. Please check the email for more details.

      -Maxine from the DITRIO team

  9. Hi there seems like everyone has the same problem with the control box mine stopped working last season also it was the worstits not the same riding it with out that amazing glow and also that brake light feature loved it… now after checking fuses stripes the only thing left is the box… how can I get a replacement… please let me know today was my first day riding after the winter and the ride wasn’t the same
    Thank you for your attention

  10. Hello, My leds turn on no problem but I can’t get it to change colors. I’ve even tried syncing the remotes again but the leds never turn off for 3 seconds then turn back on so I don’t think it does anything. Is there anything I need to do to change the colors of the leds? I remember the first time it worked. Thanks have a nice day

    1. Hi Clay,

      I would advise sending you a new control box to test it if even resync it still does not help.
      Please check your email for more details.

      -Maxine from the DITRIO team.

  11. I brought the 16 strip led kit for my Harley. They work fine for a month. Then when I went for a ride my brake connection was a yellow color when I hit the brakes instead of red. and I could only get blue on the LED strips. Now that I tried to turn them on i can’t get any colors fuse is good. I need help.

  12. Hello

    My kit works ok until the bike starts
    Then all lights turn red as if the brakes are on. Without the bike turned on, I can set it to any color. Bike goes on, all are red and I can change them with any remote

    1. Hi Chase,

      Could you double-check the connection wire? Here is the wire information to hook up:
      Red wire—Positive
      Black wire—Negative

      -Maxine from the DITRIO team

  13. Robert Plante

    Hello, bought the 18 piece kit. I haven’t checked anything yet, but when I turn the lights on without the bike on, it’s a teal color. When I have the bike on, it goes red and blinks 3 times.

    1. Hi Robert,

      Please double-check the connection wire. Here is the wire information to hook up:
      The blue wire—Connect to the rear brake light.
      Red wire—Positive
      Black wire—Negative
      Turn Signal—RED Wire (LEFT) & GREEN Wire (RIGHT)
      And you can reply to my email if all are hooked up correctly and still not working.

      -Maxine from the DITRIO team

  14. Hi I bought and installed your led lights on my 2013 Suzuki gsxr 1000. I connected the blue wire from your module to my taillight break wire right at the light. The led’s change red when I press the breaks, which is great, but the problem I’m having is now I turn off the led switch, and I turn off the power to the bike but my taillight stays on faintly not bright very low. It’s so low that You can only see that the light is on if the garage is almost completely dark. The taillight is always on as long as the blue wire is connected. Can you guys help me with this? What could be wrong with my installation or could it be a defective unit?

  15. I have had my lights for a year and turned them on using the kill switch they blinked once turned on than turned off after about 15 seconds. My brake light is the only thing that works. Any idea what it could be? I love the lights just not sure why that happened.

    1. Hi Josh,

      You could try to resync to the control box first. More details you can check the e-mail.

      -Lucy from DITRIO Team

  16. Hi I would like to know how many leds can go on 1 control box can you take 3 12 peace sets and put the on 1 brain i have done this before with now problems on many bikes but now it seams like its to much did something change in the control box

    1. Hi Justin,

      It’s Lucy answering from the DITRIO service team.
      Thanks for buying our LED kit.

      Usually, the light kit supports 24pcs LED strips at the same time.
      Over the limit, it may have a short.

      -Lucy from DITRIO team

  17. Just installed M18r-t set on my bike. Works great break lights and turn signals. Then I started my bike. Break lights and turn signals work good. All the lights are stuck in a yellow color. Remotes don’t work. Do u have a salutation for this problem?

    1. Hi John,

      This is Lucy from the DITRIO team.
      Thanks for buying our LED kit.

      I apologize that we can’t tell what the cause exactly is without knowing the details.
      There are multiple possibilities according to our experience with other customers.
      It’d be easier to explain if you could do a simple test.

      First, the following step is the way to resync to the control box.
      Procedures to resynchronize the remote 24 buttons:
      1). Switch on / give electricity to the LED light strips (use the kill switch, not a remote);
      2). You will notice that they flash in WHITE color for 3 seconds (then it goes off automatically);
      3). This is the time for synchronizing the 24-button remote;
      4). There are two brightness buttons on the upper left corner;
      5). Press them one by one from left to right within these 3 seconds;
      6). You will notice the LED light strips flash in WHITE colors for two circles;
      7). Then, you can control the LED kit with this new remote.

      If the lights still don’t work after a resync, pls try the following steps:
      – Replace a spare fuse to the fuse box.
      – Connect a single LED strip to the control box directly.
      – Bypass both the 1-2way and 1-3way splitters.
      – Give the power supply to the control box again and see how it works.

      If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors.
      If an individual LED strip won’t work in this way, it means the control box itself has problems. I will help you fix the issue.
      Please let me know what is going on after the test. Thank you.

      -Lucy from DITRIO team

    1. Hi Nathalie,

      First, thanks for buying our LED kit!!
      There are 3 reasons for the remote to stop working.

      1). The first one is the battery running out.
      Could you please check the indicator lights on the top of the remote?
      When you press the remote, the indicator light is off.
      It means the remote battery is running out.

      2). If the indicator light is on, the remote cannot control the lights.
      The remote may be lost frequency from the control box.
      It needs to resync the remote to the control box.

      Procedures to resynchronize the remote 24 buttons:
      1). Switch on / give electricity to the LED light strips (use the kill switch, not a remote);
      2). You will notice that they flash in WHITE color for 3 seconds (then it goes off automatically);
      3). This is the time for synchronizing the 24-button remote;
      4). There are two brightness buttons on the upper left corner;
      5). Press them one by one from left to right within these 3 seconds;
      6). You will notice the LED light strips flash in WHITE colors for two circles;
      7). Then, you can control the LED kit with this new remote.

      3). Thirdly, it may be a remote issue if both of the above solutions still don’t work.
      Please give me an update after checking. I will help you fix the issue.
      Meanwhile, I have sent you an e-mail, please check it.

      -Lucy from DITRIO service team

  18. Larry J. Selvera

    I purchased the InfiColor M12r about one year ago. It worked great until one day it started to turn off when riding my bike. I looked for loose connections through all the wires. I couldn’t find any. When the motor isn’t running & just sitting in the garage. The light stays on with no problems. The problem occurs when I’m out riding. 10 to 15 minutes later. The lights go out for 15 minutes & come on again and go right back out again. Any suggestions what to look for.

    1. Hey Larry,

      The control box may have the issue.
      Please try the following steps:
      – Replace a spare fuse to the fuse box.
      – Connect a single LED strip to the control box directly.
      – Bypass both the 1-2way and 1-3way splitters.
      – Give the power supply to the control box again and see how it works.

      If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors.
      If an individual LED strip won’t work in this way, it means the control box itself has problems. I will help you fix the issue.
      Please let me know what is going on after the test. Thank you.

      -Lucy from the DITRIO team

  19. Christopher preciado

    Yes I bought the LED strips for my bike about 2 years ago they are not turning on at all this year and I’m having the same issues they’re not turning on

    1. Hey Christopher,

      I’m sorry to hear that the lights are not turning on. I’d be happy to assist you in resolving this.
      Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
      1. -Replace the fuse
      2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
      This will help determine if the issue lies with the wiring, LED strips, or connectors.
      3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.

      If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
      On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
      In that case, I will assist you in resolving the issue with the control box.
      Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.

      -Lucy here from the DITRIO team

      1. Thank you for reaching back out I did unplug and and plug into directly into the control box and there was still no Life. There is some type of Chip on the red line that goes to the battery I don’t know if that’s a fuse of some sort but I did check the fuses on the bike themselves

        1. Hi Christopher,

          The chip on the red line going to the battery is a chip fuse.
          Have you checked if the fuse is blown or damaged? If not, I would recommend inspecting it to see if it needs to be replaced.
          if the issue persists even after replacing any blown fuses, the control box itself may be malfunctioning.

          To resolve this, I would like to send you a new control box as a replacement.
          Please check your email for further instructions on how to proceed.

          -Lucy from the DITRIO team

    1. My Distro lights will come on but instead of blinking white twice it blinks red twice lights come on but dim out quickly and start flickering.

      1. Hi Thomas,

        I’m sorry to hear that the lights can’t work correctly. I’d be happy to assist you in resolving this.
        Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
        1. -Replace the fuse
        2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
        This will help determine if the issue lies with the wiring, LED strips, or connectors.
        3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.

        If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
        On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
        In that case, I will assist you in resolving the issue with the control box.
        Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.

        -Lucy here from the DITRIO team

  20. Hi my on /off button doesn’t work.i had to push it on and off continuously just to get them to come on. now it doesn’t work at all. What can I do?

  21. Peter Catalano

    My switch don’t work. have to continuously push it on and off rapidly to get them to come on not I don’t come on at all. i’ve checked fuses, power everything it’s the switch go on and off switch.

    1. Hi Peter,

      I’m sorry to hear that the kill switch doesn’t work.
      To resolve this, I will send you a new kill switch to replace the broken one.
      And you won’t need to return anything.
      Both the new package and shipment will be free of charge for you.

      Please check your email for further instructions on how to proceed.

      -Lucy from the DITRIO team

    1. Hi Dennis,

      I’m sorry to hear that the lights can’t turn on. I’d be happy to assist you in resolving this.
      Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
      1. -Replace the fuse
      2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
      This will help determine if the issue lies with the wiring, LED strips, or connectors.
      3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.

      If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
      On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
      In that case, I will assist you in resolving the issue with the control box.
      Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.

      -Lucy from the DITRIO team

  22. I purchased the 12 pcs kit. They worked twice and stopped working. Could not return them because they stopped working on the very day my 30 day return expired. My husband thinks it could be the control box or kill switch. It’s not the fuse. I love these lights! I had them installed on my Ryker they looked awesome so I decided to use the same on my Spyder. Very disappointed 😞

    1. Hi Stephanie,

      I’m sorry to hear that the LED kit stopped working.
      Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
      1. -Replace the fuse
      2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
      This will help determine if the issue lies with the wiring, LED strips, or connectors.
      3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.

      If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
      On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
      In that case, I will assist you in resolving the issue with the control box.
      Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.

      -Lucy from the DITRIO team

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