It’s important to help DITRIO customers with various issues.
And we’ve been trying our best to make support as easy as possible.
There are 3 things you can do whenever your LED strip kit is not working properly.
1. Refer to user manual in the sales package
The simplified booklet includes hints for some basic trouble shooing tips.
But no worries, in case you don’t have it anymore.
There are 2 additional options.
2. Refer to user manuals posted on our website
Fundamentally, they offer similar tips for assuring proper functions the LED strip kits.
Meanwhile, we can do some timely updates whenever there is any.
They have a little bit more information and offer a better reader experience, compared to the printed booklets.
3. Request support from DITRIO Customer Service
If you don’t really like reading, then contact DITRIO directly by email.
We are always more than happy to hear from you.
Here are 3 tips to make the support quicker and more effective:
- Please specify which LED strip kit you have for your bike
- Better to include the order ID, if this information is available
- Describe the issues a little bit – what you do and what you will see
Usually, we can offer help in 3 ways:
- Tips for identifying the causes and making the kits work again
- Necessary replacement for the parts or components that have issues
- Additional help for your customized installations
Last but not least, DITRIO Customer Service doesn’t limit our support to trouble shooting for LED strips not working.
We also try our best to help with other subjects like custom packages, made to order services, etc.
Drop us a line if you feel there is something we can do for you.
I’ve purchased the 12 light system and it seems like I can not get a vibrant green light. All settings look blue. Is there anything I can do. I’ve already reprogrammed unit and it didn’t help. Thanks
Hi Kevin,
It may be the connection wire has loose from the control box, or the splitter has an issue.
Could you do a simple test?
Pls try the following step:
– Connect a single LED strip to the control box directly.
– Bypass both the 1-2way and 1-3way splitters.
– Give the power supply to the control box again and see how it works.
If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors. Typical causes are loose connections and short circuits somewhere.
If an individual LED strip won’t work in this way, it means the control box has problems.
Pls let me know any results. Thanks
-Maxine from the DITRIO service team
Disconnected my positive and negative wires disconnected my plugs replugged everything set everything back up and light still do not go on
Hi Raymond,
The control box may have some short circuits.
Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
1. -Replace the fuse with a spare fuse
2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
This will help determine if the issue lies with the wiring, LED strips, or connectors.
3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.
If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
In that case, I will assist you in resolving the issue with the control box.
I’ve sent you an email to explain how to proceed; please check it.
-Lucy from the DITRIO team
Well that’s working perfect and then just one day they stopped working I checked the wiring the wiring is nice and tight can you help me with this
One day my lights were working perfect and then just one day they stopped working I checked the wiring the wiring is nice and tight can you help me with this
Can you help me get me a fuse?
Hi Bill,
Yes, I will send you some fuses from our factory.
I’ve sent you an email to explain how to proceed; please check it😄
-Lucy from the DITRIO team
Sorry
I’m not good at this. I’m 67 years old
This is hard for me.
Ditrio 12 strip leds won’t turn on . They were working great for about 2 years and then one day I went to turn them on they blinked a few times and then turned off. 12 volt battery and ground connections are tight, battery is fully charged. I’ve tried to turn them on with remotes and still won’t turn on . Fuse is fine , but just out of curiosity I changed the fuse and nothing happened. I tried the kill switch and still nothing. Brake light not connected , never was . Hope you can help me . Thanks .
Hi Ben,
I think there is a problem with your control box that has malfunctioned. I will give you a new replacement to try it.
-Maxine from the DITRIO Team
I max I bought mine 2 years ago and it also stopped working I was told that it was the control box as well is there any way I can get a replacement as well? Could u email me so I can see how to go by getting one… everyone loved how the bike looked I ride a lot at night and I actually feel sad now that the season started and it’s not fun any ore with out the glow
Hi Luis,
Yes,I just sent you an email,pls check it.
-Maxine from the DITRIO team
I’ve pulled the fuse and hooked it direct. Hi Maxine. I’m Bill.😊
Hi I am having the same issue, not sure what it is. Would you be able to send me one as well ?
Hi Armani,
I have sent you an email, pls check it.
-Lucy from the DITRIO team
Same issue with mine. Professional installation worked for two years and now just blinks 2 x and turns off.
Hi David,
The remote might have lost its frequency connection with the control box.
If you have the M12r model, you can easily pair the remote by following these steps:
Procedures to resynchronize the remote 24 buttons:
1). Switch on / give electricity to the LED light strips (use the kill switch, not a remote);
2). You will notice they flash in WHITE color for 3 seconds (then it goes off automatically);
3). This is the time for synchronizing the 24-button remote;
4). There are 2 brightness buttons in the upper left corner;
5). Press them one by one from left to right within these 3 seconds;
6). You will notice the LED light strips flash in WHITE colors for 2 circles;
7). Then, you will be able to control the LED kit with the remote.
Procedures to resynchronize the key fob:
1). Switch on / give electricity to the LED light strips (use the kill switch, not a remote);
2). You will notice they flash in WHITE color for 3 seconds (then it goes off automatically);
3). This is the time for synchronizing the key fob;
4). First, press button A and then button B one by one within these 3 seconds;
5). You will notice LED lights flash in WHITE colors for two circles;
6). Then, you will be able to control the LED kit with the remote.
If you still encounter any issues with syncing the light, you can try pressing the power button on the 24-key remote or the D button on the 4-key remote.
I hope this helps! If you have any further questions or need additional assistance, please feel free to let me know.
-Lucy here from the DITRIO team
Hey I have the same lights as Ben and mine was working till last night they just stopped working and won’t turn back on what do I have to do to get this problem resolved so I can have a bright life up bike again it’s not the same riding at night time without the lights on it.
Hi Kenneth,
This is Lucy from the DITRIO team.
I apologize for the LED kit issue.
It may have a problem in the control box.
Please try the following steps:
– Replace a spare fuse to the fuse box.
– Connect a single LED strip to the control box directly.
– Bypass both the 1-2way and 1-3way splitters.
– Give the power supply to the control box again and see how it works.
If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors.
If an individual LED strip won’t work in this way, it means the control box itself has problems. I will help you fix the issue.
Please let me know what is going on after the test. Thank you.
-Lucy from DITRIO team
I’m having the same issue
I have the exact same issue. Worked fine for 18 months and it’s doing the same as above. I went as far disconnecting all of the 18 strips and only connecting one strip per side. How can I get a replacement controller?
Hi Eric,
Before I assist you further, could you provide me with your Amazon order ID?
This will help me ensure the light kit model you have purchased.
If you don’t have the order ID, please take a pic of your control box and remote.
I’ve sent you an email to explain how to proceed; please check it.
-Lucy here from the DITRIO team
Hi my name is Mike I love your product but my leds aren’t working I trouble shooted the leds I checked the fuse it’s good I checked for power it’s good I checked connection all good tried using the remote and nothing Im purty sure it’s the brain How can I get a new brain for my LEDs and I would like to add more lights how can I order 4 -12inch led strips and 4- 6inch led strips
Hi Mike,
I’ve replied to your email, pls check it.
-Maxine from the DITRIO service team.
Have had lights less than two months. No power to lights the little red light on the “chip “ is illuminated but nothing to any of the leads …. Help. Could the brain already have malfunctioned. And 1one 12” strip is a completely different color except on green amd white
Hi Tim,
I’ve replied to your email,pls check it
-Maxine from the DITRIO team
I have the 18 strip leds and I’ve synced the two remotes several times and get the confirmation flash every time but when I try to push any button on either remote I get nothing. Brake and turn work as they should. I’m not sure what to do now.
Hi Robert,
I’ve sent you a video refer to try again, pls check your email.
If it still does not work, pls let me know.
-Maxine from the DITRIO team
Hi I’m Chris,
Bought the 12 led light kit about 2 months ago was working fine then last night went out and nothing. Have power to the fuse chip with a red light that dims/bright when push kill switch. Please help
Hi Chris,
I’ve replied to your email,pls check it.
-Maxine from the DITRIO team
I’m having the same issue. How can I fix it?
I’m having this same issue. Can you help?
Hi Jerrick,
I had sent you an e-mail, please check it.
-Lucy from DITRIO team
I have the 12 light kit and it worked fine but now can’t get them to even come on. I checked all the connections and entry thing is connected and tight. Battery is charged and I never hooked the brake light up. Not sure what else to do. Please advise
Hi Robert,
I’ve replied to u in email,pls check it.
-Maxine from the DITRIO team
I have one light strip displaying a different color than the rest and it comes on whenever it wants even when the kill button is pushed
Hi Jody，
This one LED strip could be damaged. I’d love to send you a new one to replace it. Please check the email for more details.
-Maxine from the DITRIO team
Hi there seems like everyone has the same problem with the control box mine stopped working last season also it was the worstits not the same riding it with out that amazing glow and also that brake light feature loved it… now after checking fuses stripes the only thing left is the box… how can I get a replacement… please let me know today was my first day riding after the winter and the ride wasn’t the same
Thank you for your attention
Hello, My leds turn on no problem but I can’t get it to change colors. I’ve even tried syncing the remotes again but the leds never turn off for 3 seconds then turn back on so I don’t think it does anything. Is there anything I need to do to change the colors of the leds? I remember the first time it worked. Thanks have a nice day
Hi Clay,
I would advise sending you a new control box to test it if even resync it still does not help.
Please check your email for more details.
-Maxine from the DITRIO team.
I brought the 16 strip led kit for my Harley. They work fine for a month. Then when I went for a ride my brake connection was a yellow color when I hit the brakes instead of red. and I could only get blue on the LED strips. Now that I tried to turn them on i can’t get any colors fuse is good. I need help.
Hi Donovan,
I’ve replied to u in email. Please check it.
-Maxine from the DITRIO team.
What was your solutionin having a similar issue?
Hello
My kit works ok until the bike starts
Then all lights turn red as if the brakes are on. Without the bike turned on, I can set it to any color. Bike goes on, all are red and I can change them with any remote
Hi Chase,
Could you double-check the connection wire? Here is the wire information to hook up:
Red wire—Positive
Black wire—Negative
-Maxine from the DITRIO team
Hello, bought the 18 piece kit. I haven’t checked anything yet, but when I turn the lights on without the bike on, it’s a teal color. When I have the bike on, it goes red and blinks 3 times.
Hi Robert,
Please double-check the connection wire. Here is the wire information to hook up:
The blue wire—Connect to the rear brake light.
Red wire—Positive
Black wire—Negative
Turn Signal—RED Wire (LEFT) & GREEN Wire (RIGHT)
And you can reply to my email if all are hooked up correctly and still not working.
-Maxine from the DITRIO team
Hi I bought and installed your led lights on my 2013 Suzuki gsxr 1000. I connected the blue wire from your module to my taillight break wire right at the light. The led’s change red when I press the breaks, which is great, but the problem I’m having is now I turn off the led switch, and I turn off the power to the bike but my taillight stays on faintly not bright very low. It’s so low that You can only see that the light is on if the garage is almost completely dark. The taillight is always on as long as the blue wire is connected. Can you guys help me with this? What could be wrong with my installation or could it be a defective unit?
Hi Dana,
I’ve replied to you via FB message,pls check it.
-Maxine from the DITRIO team
Hi Maxine,
Thank you I did see your response. I appreciate you getting back with me in a timely manner.
I have had my lights for a year and turned them on using the kill switch they blinked once turned on than turned off after about 15 seconds. My brake light is the only thing that works. Any idea what it could be? I love the lights just not sure why that happened.
Hi Josh，
You could try to resync to the control box first. More details you can check the e-mail.
-Lucy from DITRIO Team
Hi I would like to know how many leds can go on 1 control box can you take 3 12 peace sets and put the on 1 brain i have done this before with now problems on many bikes but now it seams like its to much did something change in the control box
Hi Justin,
It’s Lucy answering from the DITRIO service team.
Thanks for buying our LED kit.
Usually, the light kit supports 24pcs LED strips at the same time.
Over the limit, it may have a short.
-Lucy from DITRIO team
Just installed M18r-t set on my bike. Works great break lights and turn signals. Then I started my bike. Break lights and turn signals work good. All the lights are stuck in a yellow color. Remotes don’t work. Do u have a salutation for this problem?
Hi John,
This is Lucy from the DITRIO team.
Thanks for buying our LED kit.
I apologize that we can’t tell what the cause exactly is without knowing the details.
There are multiple possibilities according to our experience with other customers.
It’d be easier to explain if you could do a simple test.
First, the following step is the way to resync to the control box.
Procedures to resynchronize the remote 24 buttons:
1). Switch on / give electricity to the LED light strips (use the kill switch, not a remote);
2). You will notice that they flash in WHITE color for 3 seconds (then it goes off automatically);
3). This is the time for synchronizing the 24-button remote;
4). There are two brightness buttons on the upper left corner;
5). Press them one by one from left to right within these 3 seconds;
6). You will notice the LED light strips flash in WHITE colors for two circles;
7). Then, you can control the LED kit with this new remote.
If the lights still don’t work after a resync, pls try the following steps:
– Replace a spare fuse to the fuse box.
– Connect a single LED strip to the control box directly.
– Bypass both the 1-2way and 1-3way splitters.
– Give the power supply to the control box again and see how it works.
If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors.
If an individual LED strip won’t work in this way, it means the control box itself has problems. I will help you fix the issue.
Please let me know what is going on after the test. Thank you.
-Lucy from DITRIO team
Just purchase a new remote dr-24 for my led lights. It doesn’t synchronize with my lights.
Hi Nathalie,
First, thanks for buying our LED kit!!
There are 3 reasons for the remote to stop working.
1). The first one is the battery running out.
Could you please check the indicator lights on the top of the remote?
When you press the remote, the indicator light is off.
It means the remote battery is running out.
2). If the indicator light is on, the remote cannot control the lights.
The remote may be lost frequency from the control box.
It needs to resync the remote to the control box.
Procedures to resynchronize the remote 24 buttons:
1). Switch on / give electricity to the LED light strips (use the kill switch, not a remote);
2). You will notice that they flash in WHITE color for 3 seconds (then it goes off automatically);
3). This is the time for synchronizing the 24-button remote;
4). There are two brightness buttons on the upper left corner;
5). Press them one by one from left to right within these 3 seconds;
6). You will notice the LED light strips flash in WHITE colors for two circles;
7). Then, you can control the LED kit with this new remote.
3). Thirdly, it may be a remote issue if both of the above solutions still don’t work.
Please give me an update after checking. I will help you fix the issue.
Meanwhile, I have sent you an e-mail, please check it.
-Lucy from DITRIO service team
I purchased the InfiColor M12r about one year ago. It worked great until one day it started to turn off when riding my bike. I looked for loose connections through all the wires. I couldn’t find any. When the motor isn’t running & just sitting in the garage. The light stays on with no problems. The problem occurs when I’m out riding. 10 to 15 minutes later. The lights go out for 15 minutes & come on again and go right back out again. Any suggestions what to look for.
Hey Larry,
The control box may have the issue.
Please try the following steps:
– Replace a spare fuse to the fuse box.
– Connect a single LED strip to the control box directly.
– Bypass both the 1-2way and 1-3way splitters.
– Give the power supply to the control box again and see how it works.
If the individual LED strip works correctly, the problem comes from wires, LED strips, or connectors.
If an individual LED strip won’t work in this way, it means the control box itself has problems. I will help you fix the issue.
Please let me know what is going on after the test. Thank you.
-Lucy from the DITRIO team
Yes I bought the LED strips for my bike about 2 years ago they are not turning on at all this year and I’m having the same issues they’re not turning on
Hey Christopher,
I’m sorry to hear that the lights are not turning on. I’d be happy to assist you in resolving this.
Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
1. -Replace the fuse
2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
This will help determine if the issue lies with the wiring, LED strips, or connectors.
3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.
If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
In that case, I will assist you in resolving the issue with the control box.
Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.
-Lucy here from the DITRIO team
Thank you for reaching back out I did unplug and and plug into directly into the control box and there was still no Life. There is some type of Chip on the red line that goes to the battery I don’t know if that’s a fuse of some sort but I did check the fuses on the bike themselves
Hi Christopher,
The chip on the red line going to the battery is a chip fuse.
Have you checked if the fuse is blown or damaged? If not, I would recommend inspecting it to see if it needs to be replaced.
if the issue persists even after replacing any blown fuses, the control box itself may be malfunctioning.
To resolve this, I would like to send you a new control box as a replacement.
Please check your email for further instructions on how to proceed.
-Lucy from the DITRIO team
I’m having the same issue
My Distro lights will come on but instead of blinking white twice it blinks red twice lights come on but dim out quickly and start flickering.
Hi Thomas,
I’m sorry to hear that the lights can’t work correctly. I’d be happy to assist you in resolving this.
Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
1. -Replace the fuse
2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
This will help determine if the issue lies with the wiring, LED strips, or connectors.
3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.
If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
In that case, I will assist you in resolving the issue with the control box.
Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.
-Lucy here from the DITRIO team
Hi my on /off button doesn’t work.i had to push it on and off continuously just to get them to come on. now it doesn’t work at all. What can I do?
My switch don’t work. have to continuously push it on and off rapidly to get them to come on not I don’t come on at all. i’ve checked fuses, power everything it’s the switch go on and off switch.
Hi Peter,
I’m sorry to hear that the kill switch doesn’t work.
To resolve this, I will send you a new kill switch to replace the broken one.
And you won’t need to return anything.
Both the new package and shipment will be free of charge for you.
Please check your email for further instructions on how to proceed.
-Lucy from the DITRIO team
Not turning on at all
Hi Dennis,
I’m sorry to hear that the lights can’t turn on. I’d be happy to assist you in resolving this.
Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
1. -Replace the fuse
2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
This will help determine if the issue lies with the wiring, LED strips, or connectors.
3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.
If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
In that case, I will assist you in resolving the issue with the control box.
Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.
-Lucy from the DITRIO team
I purchased the 12 pcs kit. They worked twice and stopped working. Could not return them because they stopped working on the very day my 30 day return expired. My husband thinks it could be the control box or kill switch. It’s not the fuse. I love these lights! I had them installed on my Ryker they looked awesome so I decided to use the same on my Spyder. Very disappointed 😞
Hi Stephanie,
I’m sorry to hear that the LED kit stopped working.
Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
1. -Replace the fuse
2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
This will help determine if the issue lies with the wiring, LED strips, or connectors.
3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.
If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
In that case, I will assist you in resolving the issue with the control box.
Please let me know the results after performing these steps, and I’ll be glad to provide you with further assistance.
-Lucy from the DITRIO team
Hello. I’m installing the 12 piece kit (pixel flow version, 2023) on a 2018 Indian scout bobber. I seem to have all of the connections correct, but the light signal seems to be inverted. When the bike is on, and turn signal/brake options are enabled, they stay on. When I turn on the bike, I lose control of the led’s via the app. When I engage the signal on the bike, the led’s blink off as my bike signals go on. The brake color stays on, but when I engage the brake, the light turns off, and after a couple of seconds, I regain app control.
Hi David,
It is possible that the turn signal wire connections are incorrect.
If you are using the Pixelglow series, it should have a red wire, a green wire, and a blue brake light wire.
The red wire is specifically designed to connect to the left turn signal, while the green wire connects to the right turn signal.
Lastly, the blue wire is meant to be connected to the rear of the brake light.
I recommend double-checking the wire connections to ensure they are properly connected.
-Lucy from the DITRIO team
The motorcycle’s wiring is correct. It works perfectly.
It seems to me that it may need an inverter of some kind, since the lights work backward, or maybe Indians need a constant ground which isn’t present while connecting one wire, since there is no ground coming from the ditrio device. Have you encountered people with Indians having similar problems before?
Ok; the wiring is correct, I had it checked by the dealer.
It is definitely your product not sending the signal my motorcycle accepts.
I guess I will be returning all three kits, since I’m not getting any help, and hopefully find another company to work with.
Hi David,
I’ve sent you an email on August 27 and will send you a converter to convert the signal wire from a positive to a negative trigger.
I hope this can solve you issue.
Could you provide me with your Amazon order ID, shipping address, and phone number via Email?
-Lucy here from the DITRIO team
Hi to whom it may concern, I have the DITRIO 12pcs Underglow RGB LED Strip Light Kit DC 12V with 2 Red Blinking Brake Light Styles for about 2 yrs now and was riding and the lights came on and wouldn’t turn off also after they came on the brake light function would turn the light red they turn a different color I normally run green and they turn a light green. Also they won’t turn off using the kill switch the bike has to set a bit before the switch works. Now after sitting for a bit with lights off and bike off I can turn the bike on and the lights work fine turning them off and on with the switch and the brake light function works fine but after the bike has run for a bit the they go back to the original complaint. I love the lights and even bought a set for my wifes Ryker and they’re working fine. My problem just started.
Hi Tim,
In this case, the control box may have some issues.
To resolve this, I will send you a new control box to replace the broken one.
I’ve sent you an email to explain how to proceed it, please check it.
-Lucy here from the DITRIO team
Think my kill switch or controller box not working again. Can I please get a replacement
Hi Dennis,
I’m sorry to hear that the control box stopped working.
Before we proceed further, I would suggest trying a few troubleshooting steps to narrow down the issue:
1. -Replace the fuse
2. -Connect a single LED strip directly to the control box, bypassing any splitters or connectors.
This will help determine if the issue lies with the wiring, LED strips, or connectors.
3. -Give the power supply to the control box again and observe if the LED strip works correctly when connected directly to the control box.
If the individual LED strip works fine with the direct connection, it suggests that the problem may be with the wires, LED strips, or connectors.
On the other hand, if the LED strip still doesn’t work when connected directly to the control box, it indicates that there may be a problem with the control box itself.
In that case, I will assist you in resolving the issue with the control box.
I’ve sent you an email to explain how to proceed; please check it.
-Lucy from the DITRIO team
I have the pixel glow 10 works perfectly
I tried to add the pixel 4ft extension and I have directly connect to main box and I cannot get the 6 inches or so to light up all other lights work and is same in bothe side directly connected I was winding if I need an update or is that the libations of box that comes with the 10piece
Hi Ruben,
One possibility for the LED kit not working correctly is that the clusters on the app might not be set up properly.
Please make sure the number of LED light clusters is set to 90 at least both in zone A and zone B to ensure proper functionality.
I’ve sent you some pics via Email, please check it.
-Lucy here from the DITRIO team